Shipping policy

Shipping Policy

Thank you for shopping at BB4Foods! We aim to ensure your shopping experience is as smooth as possible, and we want to make sure you know everything about shipping with us.

Shipping Methods & Delivery Times

  • Standard Shipping:
    Delivered within 3–5 business days from the order date.
    (Available for domestic orders within [your country/region].)

  • Express Shipping:
    Delivered within 1–2 business days.
    (Only available for select regions. Additional fees apply.)

  • International Shipping:
    Delivery times vary by country. International orders typically take 7–14 business days.

We process orders Monday through Friday (excluding holidays). Please note that weekends and holidays do not count as business days when calculating delivery times.

Shipping Rates

  • Standard Shipping is free for orders over £[amount].
    For orders below £[amount], a flat rate of £[amount] applies.

  • Express Shipping is available for a flat rate of £[amount].

  • International shipping rates are calculated at checkout based on the destination.

Order Processing

  • Orders are processed and shipped within 1–2 business days of receiving payment.

  • You will receive a shipping confirmation email once your order has been dispatched, along with a tracking number if applicable.

Delivery Address

  • Please make sure to provide an accurate shipping address. We are not responsible for packages that are delayed, lost, or misdirected due to incorrect information provided during checkout.

  • Address Changes: If you notice an error with your shipping address after placing your order, please contact us immediately at support@bb4foods.com. We can make adjustments only if your order has not been shipped yet.

Undeliverable Packages

If your package is returned to us due to an undeliverable address (wrong address, refused package, etc.), we will refund your order minus a £5 handling fee or resend the package (additional shipping charges will apply).

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact our customer service team at support@bb4foods.com within 21 days of your order's dispatch date. We will work with you and the shipping provider to resolve the issue.

  • Damaged Packages: If your order arrives damaged, please take photos of the item(s) and packaging, and contact us within 7 days of receiving your order for a replacement or refund.

Customs & Import Duties (for International Orders)

  • For international orders, you may be subject to customs duties, taxes, or import fees depending on your country's regulations. These charges are the responsibility of the customer.

  • We are not responsible for any customs delays, additional fees, or taxes that may apply to international shipments.